01
The call you didn't hear
One in three calls to a trade business goes unanswered. Nothing changes about your line, your number or your handset. The desk picks up what you cannot.
02
Sixty seconds later, a text
A text goes out in your name while the caller is still deciding who to ring next. It asks what they need and when they need it.
03
If they go quiet, it calls back
No reply after a set wait, so it rings them. It answers the obvious questions, takes the job details, and never sounds like a script being read.
04
Booked, and in your calendar
The job, the name, the number and the notes land where you already work. You ring back knowing exactly what it is about.
Your numbers
What a missed call costs you
Your phone already counts these.
$
What a typical job is worth to you.
%
How many of those callers would have booked.
Walking out the door
$2,079
a month
$24,948 a year
Your numbers, your assumption, your arithmetic. Change any of the three and the total moves with it.
Built for people whose hands are full
- Plumbers
Burst pipe at 4pm. They ring the next name on the list.
- Electricians
Up a ladder, phone in the ute.
- Mechanics
Hands in an engine bay all morning.
- Personal trainers
Mid session, phone on silent.
- Physios
Treating a client, cannot break away.
- Dentists
The chair is full, the front desk is not.
- Real estate agents
At an inspection while calls stack up.
- Landscapers
One van, one phone, no office.
How it works
- 01
A call comes in and nobody picks up
Your line stays exactly as it is. Nothing to port, no new handset, no app for you to remember.
- 02
Sixty seconds later, a text goes out
The caller hears from your business while they are still deciding who to ring next, on a dedicated text line we set up for you. It asks what they need and when.
- 03
If they go quiet, it rings them back
An AI voice call that answers the obvious questions, takes the job details, and books the work or leaves you a clean message.
- 04
The details arrive in your calendar
The job, the name, the number and the notes land where you already work.
What it costs
On the tools
Sole operators$1,100 setup, then $220 a month
Plumbers, sparkies, mechanics, trainers. One phone, no office.
- /Setup, tested on your own line
- /Text back on every missed call
- /AI voice call when there is no reply
- /Job details sent where you want them
Front desk
Anyone with a booking diary$3,300 setup, then $660 a month
Clinics, physio, dental, vets, accountants, real estate, workshops. If you pay someone to answer the phone, this replaces the calls they miss.
- /Every missed call answered, not just after hours
- /Books straight into your existing diary
- /Handles reschedules and cancellations
- /Confirmation and reminder sequences before appointments
- /Routes the right job to the right person
- /600 AI voice minutes a month, then 50 cents each
- /Monthly report: calls caught, bookings made
Try it for thirty days
$1,650, credited against setup
Run Front desk on your real line for a month. That is half the setup fee, and if you keep it the full amount comes off. If you do not, you have paid for a month and learned exactly what your phone is costing you.
Website
From $2,000 once
Built for your trade rather than a template, on your own domain, live inside a fortnight, and pointed at the same phone the system is watching.
All prices are in Australian dollars and include GST, so the number you see is the number you pay. No lock-in contract on the monthly: give a month's notice and it stops. Larger jobs, multiple sites and resort tour confirmations are quoted on scope, so ring and we will work it out.
The other half
A website worth answering the phone for
Recovering a missed call only helps if the caller found you in the first place. We build the site too: fast, written properly, on your own domain, and pointed at the same phone the system is watching.
Run by Micky Mali
Twenty years selling and managing in vacation ownership, most of it spent watching good leads die because nobody followed up in time. Confirmation Desk is the fix for that, built small and sold direct. You deal with me, not an account manager.
The same system runs tour confirmations for resorts, where a no-show costs a great deal more than a plumbing job.
- Years in the industry
- 20+
- Based in
- Australia
- ABN
- 55 970 946 900
Who you will be dealing with
Anita
Client partner, Sydney
Looks after trades and clinics Australia wide. Your first call, and the one who stays with you afterwards.
0435 774 604Tell me what you are missing
Two questions on the call: how many calls you miss in a week, and what an average job is worth. The rest follows from that.
Call or text
0466 901 134
Email
micksbzz@gmail.com
Nearly there.
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Call or text0466 901 134
Emailmicksbzz@gmail.com